jasellyn
Love the software, but I'm finding several issues, which may be my own, but I need to ask.

1. The little save icon seems to do nothing at all (right hand upper corner). Is it saving it to disk?  

2. Several of my images seem to have totally disappeared.  I keep uploading but they keep disappearing. (I am attaching a small representation of what I'm stuck with--some pics are fine, others just will NOT show.)

3. Under My Novels, it has Save a Copy. If I do that and press Open...nothing at all happens. Is there any Help articles in the manual?  I can't find them if there is.

Thank you so much for your help.
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thenovelfactory
Hi Jasellyn,

Thansk for your message! I'll do my best to answer your queries.

1. The save icon is an extra failsafe for manually saving your work. 99.9% of the time it's not necessary, because the software saves your work every few seconds. However, if you were concerned that you were experiencing an unstable internet connection, or if you had pasted in a large amount of text that the software might not have had to time pass everything up to the server before you want to chage page, then you can use the manual save button for peace of mind.

2. That sounds very odd, but I can't see an attachment, can you try attaching the image again?

3. Don't know if you've seen this manual: https://onlinehelp.novel-software.com/ But I don't think that'll help with this particular issue. If you save a copy, it should create a copy of your project, which is listed below, and then clicking open should switch between the projects. If that's not happening, we may need to do a little further investigation to see what's going on...
http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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jasellyn
Hi there,

I apologize for the lack of an attachment. I've re-uploaded the photographs, and at the moment it's all good.  

Thanks for the information on the Save button--that all makes sense.

As for the Save a Copy--it's also fine. Perhaps it was just a glitch on my part.  When I tried to hit Open originally, it never switched the document from the Saved area to the Current title, but that seems to be working perfectly now.

Thanks so much for your help and the quick response. 😃
J
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thenovelfactory
Okay - glad everything's working okay now - let me know if you need further assistance!
http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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