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nightsend

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Reply with quote  #1 
novelfactory error.png 

I have been seeing this message for three or four days and the app ever opens. Anyone else have the same issue?


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thenovelfactory

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Reply with quote  #2 
Hello! Thanks for your message. We've been doing some major upgrades under the bonnet of the Novel Factory Online this week, and unfortunately, one of the changes we made caused some issues with loading and saving novels. These have now been resolved, so you should find that everything is working fine now. 
Also, the changes we made have greatly improved loading and saving times in general, so hopefully you should see an improvement there.
Apologies for any inconvenience caused and thanks for your patience as we iron out these teething problems (including mixing metaphors - tsk).
Please let me know asap is anyone is still having issues, and I'll be happy to offer a month's extension to subscriptions of people who have been adversely affected by this bug. Just email me at info@novel-software.com with the email used for your account.


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“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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ssffww

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Posts: 1
Reply with quote  #3 
I have been seeing this same message for over 12 hours now, so it's not resolved. Please advise how I can get past this screen to my novels. I cannot work in the meantime. My account is under stephenfrederickwriter@gmail.com.
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thenovelfactory

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Reply with quote  #4 
Hi Stephen,
Apologies for this - it should be fixed now. Can you please check and confirm?

__________________
http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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Phronesis3

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Posts: 1
Reply with quote  #5 
Hello,

I have been getting the same error message since last night. Can you please advice. My username is pastorchuka@hotmail.co.uk

Thank you for your help.
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thenovelfactory

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Reply with quote  #6 
Hiya, just to confirm that we sorted out your issues already because we saw your email before we saw this message : )
__________________
http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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