I have searched through all topics and have not found my issue, but I will still apologize in advance if this has been asked before and I missed it.

I am new to the online version. I am trying to import my WIP that I have been writing in Word. No matter what file format I use (docx, doc, rtf) I get a pop up that says "Woops! Invalid document format".

I have looked everywhere for a tutorial or something to figure out what I am doing wrong, or even to find out if it's a matter of the size of my document  or something else like the fact I am still on the trial version? I would think if that was the case, the error message would state that.  

I have contemplated doing it the "old fashioned" way and just C&P, but at 45,000 words, I really don't want to do that if I don't have to.

Can anyone help me? I am really liking the software so far, so I'd love to get this figured out.

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Hi there! Sorry to hear you're having problems importing your document. Could you please email it to us at info@novel-software so we can try importing it ourselves and see if we come across the same issue?
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at:
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