christchick392
I went to open up my desktop version of NF today in order to ask the activities director of my nursing home to help me learn it. She agreed, and when I opened it, it said version 1.32
which was correct. The actual software, along with my notes on the Premise and Act 1, was nowhere to be found. My friend, Elizabeth Chang, had bought it for me as a gift and I was a registered desktop user. I sent a note to NF about this saying that software has disappeared.
I registered to use the online version so I could redo my work. Do I have to repurchase NF to continue my work? Thank you in advance.
Quote 0 0
thenovelfactory
Hi there,
Sorry to hear you're having problems accessing your writing. We already saw and replied to the email you sent us, but that sounded like a slightly different problem.
You definitely don't have to repurchase anything, and it sounds like the best thing would be to get you back up and running on the desktop version, as you've already purchased a licence.
As we said in the email, we have given you an extended 'trial period' so if the problem is with your licence details, you will now be able to open the software and use it.
However, what you've described above sounds more like the software itself is open, but your files are missing.
In the desktop version your files are saved on your local machine, so do you know where they saved? If you don't specify, then they are usually put in the My Documents folder by Windows. 
Are you able to look in that folder and see if the files are there?
Hopefully we'll get you back up and running asap. Feel free to reply via the community board or via the email we've sent you.
http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
Quote 0 0
christchick392
Spent the past week looking for and trying to recall my password, to no avail. I can get into this forum but can't recall the original PW. The software works, so it's just bit by bit
reconstructing my work. How do I change my PW?
Quote 0 0
thenovelfactory
Hi there,
We've had your password resent to your email address - can you let us know if you received it?
For reference, you can always have you password resent to you via this form: https://www.novel-software.com/passwordretrieval
Which you can access via the contact form on the website.
Note - this is currently for Desktop only, but will be updated soon to give the option for Online password retrieval. 

http://www.novel-software.com
“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
Quote 0 0
christchick392
 I received the password, and was successful in changing it. Thank you, Katja Kaine and God Bless you and everyone at the Novel Factory.  😃 
Quote 0 0