Registered: 1536674872 Posts: 5
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Is there a way to combine accounts? Or at the very least delete one account and change the email address of another?
I tried the Novel Factory Online several months ago and liked it, but didn't buy a subscription since I knew I wouldn't be doing much writing for a while. Then yesterday I bought a year subscription through a promotion. All the documentation from the promo leads me to new account sign up that demands a new email address. If I login with my existing account it forwards me to a purchase page that doesn't have an option to add a promo code. I ended up creating a new account, but I really want it tied to my main email address. I'd also like anything I put into the old account back. Thanks
Registered: 1453821272 Posts: 270
Reply with quote #2
Yes, we should be able to sort this out for you. Could you please email us at firstname.lastname@example.org so we can get your specific details and make sure the accounts are merged correctly? Thanks! __________________ http://www.novel-software.com