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Duaatha

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Posts: 5
Reply with quote  #1 
Is there a way to combine accounts? Or at the very least delete one account and change the email address of another?

I tried the Novel Factory Online several months ago and liked it, but didn't buy a subscription since I knew I wouldn't be doing much writing for a while. Then yesterday I bought a year subscription through a promotion. All the documentation from the promo leads me to new account sign up that demands a new email address. If I login with my existing account it forwards me to a purchase page that doesn't have an option to add a promo code.

I ended up creating a new account, but I really want it tied to my main email address. I'd also like anything I put into the old account back.

Thanks

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thenovelfactory

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Posts: 288
Reply with quote  #2 
Hi there,
Yes, we should be able to sort this out for you. Could you please email us at info@novel-software.com so we can get your specific details and make sure the accounts are merged correctly? Thanks!

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“It's extremely useful in organizing and making me think about what I write. The advice was invaluable, and the step-by-step instructions guided me extremely well through the writing process, allowing me to develop characters and plot a lot further than expected.” - See more at: http://www.novel-software.com/writingsoftwaretestimonials.aspx#sthash.0smYiFBM.dpuf
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